Steve’s Five Star Service - Reviews

STEVE'S HAS EARNED AN "A"

I first used Steve's Service for Air Conditioning because they were willing to come on a Sunday. I stuck with them for several years after that emergency visit, and in 2014 bought a new air conditioner and heater from the company. A couple of years ago, I joined the 5 Star Service for those two Steve's products. I was using a different company for my plumbing issues, but when I needed a new water heater today, my plumbers couldn't come until tomorrow, so I called Steve's, my backup plumbing company, and Jeff was here within an hour. Like the men working for the other plumbing company, most of Steve's service representatives are personable, prompt, and polite, but Jeff was exceptional. He kept me informed about everything he was doing and going to do and explained what I already knew--that I didn't really need the huge water heater that some jerk had talked me into buying before I found honest plumbers. Since I'm a retired teacher, I've recently started grading everyone. Steve's has earned an "A" while Jeff deserves an "A+."

VERY PROFESSIONAL, KNOWLEDGEABLE AND GREAT TO WORK WITH

We recently had a small gas leak that resulted in a home inspection from the So. Cal. Gas Co. Steve's sent out Jose Morales to assess the two repairs, one gas line, one stove issue. Jose was very professional, knowledgeable and great to work with. He explained the work and had our issues resolved the next day.

QUICK AND GREAT SERVICE!

I requested a quote over yelp and got a response within 5 minutes. Got the appointment for the same day and the technician was at my house within the next hour. From the quoting to getting my water heater replaced probably took 4 hours in total which was great! Thank you so much for the quick and great service!

HIGHLY RECOMMEND JEFF AND HIS INTERN CLAYTON AND STEVE'S 5 STAR PLUMBING.

Chris Urzua and Christian came out to check my heating unit as well as AC unit. They were great! We're very nice young men who knew their jobs very well!

I would recommend these 2 young men at Steve's 5 Star Heating and Cooling Co. in Upland,CA

Also had Jeff Padgett and Clayton out same day to do some plumbing repairs (broken pipe leaking into downstairs living room ceiling from upstairs shower) which they fixed and cleaned up after themselves. Also put a pump and sensor in for hot water to get upstairs to bathtub (which was not happening before they did this as bathtub all the way upstairs and at other end of house from water heater and only realized this when I went to use bathtub after not using since moving in recently) I would highly recommend Jeff and his intern Clayton and Steve's 5 Star Plumbing. 5 Stars from me. They have very nice young men working for them who know what they are doing!

PUT MY MIND AT EASE AND TALKED ME THROUGH EVERYTHING

I called for what I thought was a clogged drain. Raymond discovered a leak in the drain below the kitchen sink. After I panicked, Raymond put my mind at ease and talked me thorough everything. Raymond contacted a restoration specialist to deal with the water under our kitchen cabinets. I truly appreciate Raymond's courtesy and patience with me under a stress full moment. Thank you!

GREAT SERVICE. I'D RECOMMEND THIS COMPANY!

Our A/C was leaking and I didn't want serious water damage for our Condo or for our neighbors. The service was great from Jason. He got right to the problem and communicated well with us with what the problem was. He also seen other problems with our washer/dryer cause they are by each other. Fixed that problem too with no issues. Great service. I'd recommend this company!

GREAT INSTALLATION. FINISHED WORK WAS CLEAN, ORGANIZED AND SECURED

I had a great experience. Water heater issue. Called for service. 10 minutes later, Martin called and provided professional service through the entire process. Decided on a new water heater. In doing the work, a couple connections were older and out of compliance. Also, water pipe line was behind the water heater with little to no work room/access. Martin did a great installation. Finished work was clean, organized and secured. A couple days later, I had a question about temp settings. Martin quickly responded. My brother in law who is somewhat familiar with this type of work said it looks first class. Really happy with our service. Going to book Martin for the next project: main water pressure regulator for the house. Thank you!

GREAT SERVICE OVERALL!

Ray and Kevin helped us out with our leak issue and they were prompt and professional. Great service overall!

HAPPY AGAIN WITH THEIR SERVICE AND PRICE

Had this company out last month to install a split unit air conditioner. I remembered that they did many other services. I called about my yearly kitchen sink clog. They came the very next day. Jose was very helpful in giving tips on how to prevent a future clog... I have tried many things. Even sink screens. Anyways, I was happy again with their service and price. My sink is unclogged and I have new ideas to keep it from getting clogged.

I RECOMMEND HIM FOR ALL YOUR PLUMBING NEEDS.

Steve's service helped me fixed a faulty water pressure regulator and a faulty main valve. Jose M. was helpful and honest. He even gave me a fair discount when I needed return service. I recommend him for all your plumbing needs.

DID AN OUTSTANDING JOB

Raymond Munoz was my service technician he did an outstanding job. He explained everything and was very helpful.

EFFICIENT AND PROFESSIONAL

My hot water heater stopped working. I called them at 7 AM. Martin Brody came and recommended a replacement of the water heater. He did the job efficiently and professionally. He finished in three hours. I have hot water and I am a satisfied customer. This happened during the locked-in for the coronavirus pandemic.

THANKS A MILLION GUYS! 5 STARS +

We purchased a new sink and faucet in a house that is more than 50 years old. We asked the receptionist a Steve's to send out their most able plumbers who would be able to make the connections between the old and the new. Jose and Thomas were terrific. they worked carefully and methodically until all the pieces of this complex puzzle came together. And they left the room spotless. Thanks a million, guys! 5 stars +

ABSOLUTELY PHENOMENAL

Anthony was absolutely phenomenal in replacing all my drain piping under my house. He was professional and always on time. I am very pleased with my whole experience.

ARRIVES WITH A SMILE. . . DOES GREAT WORK

Martin has been to my home twice. Each time he arrives with a smile, yet professional. He does great work. Replace vanity and toilet. Gave me a fair price. I will continue to use Martin as my fix it plumber. Thank you for your quality work.

VERY INFORMATIVE WITH A WEALTH OF KNOWLEDGE

Billy came to my home to give me an estimate on a complete re-pipe job for my house. He was very informative and a wealth of knowledge. There was no pressure and he acted in the most professional manner at all times. He was a pleasure to work with.

GOOD AND QUICK WORKER. AAA+

I have had Jose replace 4 hot water heaters in 3 homes for me. I trust him and he is a good and quick worker. AAA+ !

THANKS FOR MAKING OUR EXPERIENCE GOOD AGAIN

Well after a week without our bathroom, Jose finally came and made everything good. He worked very hard to make our new shower work properly. Thanks to Jose we can finally enjoy our shower. He was on time, polite, he gave us warning he was going to turn the water off to finish up the job, cleaned his mess. Jose has done quality work at our house before and he definitely did a great job again on our bathroom. I would recommend Jose for the job to anyone. Thanks for making our experience good again.

LOVING MY NEW KITCHEN SINK!

This company is great! Technician Jose Morales was efficient, friendly and cleaned up after installation. Loving my new kitchen sink!

FOUND THE LEAK IN NO TIME

I had a gas leak that I couldn't find so a my friend Richard Zbinden said I should call Steve's. they sent a technician named Billy who was very knowledgeable andfound the leak in no time at all. thanks to him we can sleep easier at night.

YOU HAVE EARNED MY FUTURE BUSINESS!

It takes allot for me to write a negative review about any company. It also say's allot when the owner of the company takes the time to call to understand the problem and makes things right. That is exactly what Steve did this morning after returning from a weekend trip out of town. It is refreshing to hear when the owner of a business it truly concerned about each and every one of his customers and makes the effort to solve their problems. After speaking to Steve I am confident he will fix the warranty communication issues and that he is committed to running a professional business. His attitude is what keeps his customers coming back and that is true "Five Star Service. You have earned my future business

YOU GUYS ARE AWESOME, PROFESSIONAL, AND EXPEDIENT

Thank you Steve's Five Star Service for handling our emergency plumbing situation even on a holiday. You guys are awesome, professional, and expedient. I appreciate all you did for us. Shout out to Steve, Brandon, Kevin and, Sara for being so kind and helpful and any other employee that worked on our property we may not have mentioned. We highly recommend your business to others. God bless. Sincerely, The Browns

GREAT PLUMBERS, SERVICE & PRICES

Great plumers . Great service. Affordable prices.

ESPECIALLY HAPPY WITH PLUMBING SERVICES

Steve's has provided reliable, prompt, and professional service in a timely fashion. I have especially been happy with the Plumbing services provided. Shout out to Billy Q. for his efforts and for giving quality customer support and work.

MADE GOOD ON HER WORD

Called in because I had some concerns with my unit that was serviced through these guys, spoke with Jennifer and after explaining what was going on she assured me she would call me back as soon as she could get a tech to come out to look at it. She made good on her word and things are working as they should.

I COULDN'T ASK FOR BETTER SERVICE

I had Martin come out, he installed a new laundry stand pipe, trap (that had completely rotted out), new laundry hoses & shut off valve. He was very professional & knowledgeable & explained everything he was doing. I couldn't ask for better service.

THEY LISTEN TO YOUR NEEDS. TECHNICIAN ANSWERS ALL QUESTIONS

Great service personal! Friendly, informative no pressure. They listen to your needs. Technician answers all questions, explains what is going on. Very satisfied with service, work and do recommend them to friends and family.

GREAT PLUMBING CREW!

They guys That work for Steve are very professional! They have a great Plumbing crew and have also used them for A/C. The service manager Brandon was great! I also have had Steve himself work at my house.

GREAT SERVICE, REASONABLE PRICE, VERY FRIENDLY

Great service, reasonable price, and very friendly. Used them twice and would definitely recommend. Too bad I moved out of their service area.

GREAT JOB - HONEST AND VERY ATTENTIVE

Great job- honest and very attentive and helpful! Explained every step to the process. A bit pricey but worth it to get fixed

KNOWS A THING OR TWO ABOUT PLUMBING

Scott Moore knows a thing or two about the plumbing and might even have a good joke from time to time.

EXCELLENT SERVICE. PROMPT, FRIENDLY, & PROFESSIONAL.

Excellent service. Prompt in arrival. Shane installed new wall mounted faucet in kitchen. Very friendly, professional and I would recommend highly.

GREAT SERVICE TECH. GREAT JOB.

We had Rodney come out today as scheduled. Great Service Tech great job. Very please with his professionalism.

THE BEST AT SOLVING PROBLEMS!

Steve's team of professionals is the best at solving problems!

WE HAVE USED STEVE'S FOR YEARS.

We had Shane come out and install a new 40 gallon water heater. He did a great job. He came out early, and had the work done in a timely manner. We have used Steve's for years, and have never had a problem. They always do a great job, and stand behind their work. I highly recommend them.

I HIGHLY RECOMMEND STEVE'S PLUMBING

I highly recommend Steve's plumbing. They are very professional & offer excellent service. Jose M****** was great!

FAST RESPONSE TIME

Fast response time. Unfortunately they were unable to fix our issue with the service call yesterday. But after calling back after hours the tech assured me he would be back out first thing tomorrow to assess the situation again and remedy it.

PROFESSIONAL, QUALITY SERVICE

Shane provided professional quality service. He changed out the fixtures on my toilet and now it truly works! I am hoping Steve's Five Star Service can provide service for other work I need done. Thank you Shane!

SHOWED UP AS PROMISED AND TOOK CARE OF THE ISSUES

We are in the process of selling our home and needed to get a few small plumbing issues repaired. Since we had great service from Steve's in the past, we contacted them. The next day, they showed up as promised and took care of the issues. The service tech that showed up was Shane. He was very courteous. Checked out the issues we asked him about and gave a quote before starting any work. The quote was very fair and we asked him to do the work. Shane was very efficient and neat completing the repairs in a short period of time, explaining what he had done. Great job. Could not be happier.

We highly recommend Steve's. When we have had to call a plumber for any reason, they have always responded in a timely manner and resolved whatever issue we had quickly, neatly and efficiently.

EXTREMELY IMPRESSED

This is a letter commending your employee Tyler. he came to our residence on three separate occasions, and I was extremely impressed by his expertise, professionalism, and friendly demeanor. I would not hesitate to call him back if I ever needed more plumbing work in the future.

THANK YOU SO MUCH FOR FIXING MY SHOWER DRAIN LEAK SO FAST

Thank you so much for getting the guys out and fixing my shower drain leak so fast.

They both showed up on time and was in and out fast.Tyler and Brandon are the best. I really appriciate both Tyler and Brandon putting on the shoe booties each time they entered my home, since I have almost white carpeting.

I will keep telling others in the park to call for all their needs.

Thanks again,

WILL CONTINUE TO USE FOR ANY AND ALL PLUMBING NEEDS

We want you to know how much we appreciate Brandon. He is professional, knowledgeable, and his standard of work ethics is admirable. Because of him, we will continue to use your company for any and all of our plumbing needs.

Sincerly,

CLEAN-UP FROM THE JOB WAS OUTSTANDING!

Just a quick note to let you know how very please I was with my service from BILLY and his crew this week. Billy was very professional, on time, and offered a detailed explanation regarding the septic drainage problem and a workable solution. The service was performed in a timely manner. MOST IMPORTANTLY - the clean-up from the job was OUTSTANDING. In the process, a paver/brick walkway had to be dug up... upon completion of the job, each brick and paver was restored to it's original position All dirt and rocks were removed. Not one piece of paper, trash, or mess was left for me!!! The walkway looks as if NO DIGGING was done. The CREW - Shannon and Velmio - sorry for the incorrect spelling - were excellent at their tasks. Thank you very much... this is why I continue to call Steve's plumbing!!

On Time, Very Respectful

Jose came to fix the leak in the bathroom, quick reply, came on time , very respectful. I would highly recommend, very professional.

Fast And Efficient

Our air conditioning went out on 4th of July, and it was extremely hot that day. Most companies we called, the earliest they could get someone to the house would be Monday. Steve's services called back and thankfully were available to come by later that afternoon. They were great at communicating arrival times, they were fast and efficient, the worker (I can't remember his name) was personable and professional. Overall, we were very happy with their work and would call them again if we needed servicing on our A/C unit again.

Highly Recommend Steve's Fire Star Service!

Your technician Matthew just left my home. He quickly was able to determine the problem with my heater and make the repair. Not only did he make the repair he also cleaned the filters & heater unit cover. Very professional service. Highly recommend Steve's Fire Star Service!

Did A Great Job!

We purchased our new system from Steve's back in 2015 and it continues to run well. Had maintenance service today. Brad was our tech and did a great job!

Above And Beyond Expectations

The service from Steve's Service putting in our new air conditioner was a simple and perfect project. The service men were prompt, helpful and hard working, willing to explain everything and completed a difficult job making it look easy.

We have had Steve repair a plumbing issue in the pass, and the quality of work was same expected service.

If you are looking for a company that will go above and beyond expectations, you need to contact Steve's Service to carry out a job outstandingly done..

Outstanding Plumbing Service

Steve's Five Star is an outstanding plumbing service. I highly recommend it.

Honest Company With Integrity

If you are looking for an honest company with integrity and truly five star service, use this company. I had a bathroom plumbing problem when I woke up in the morning. When I called at 5am, I spoke with a real person who assured me they could get someone there today. She told me his name was Billy and what time he would arrive. He arrived right on time, fixed the problem and even returned to check another issue to confirm it was okay. Highly recommend this company and I will definitely call them back when I need a plumber in the future. Suzanne K.

Love These Guys

Steve's has been my go to AC,Heating and plumbing Co.I'm signed up for the three year nine visit program.It saves tons of money and keeps all your stuff running so they last longer.Omar,Brandon and Jose are the best guys to work with and Steve is the greatest guy ever.Now check this out.I needed a new hot water heater and would you believe Jose came out at 9:30 and gave estimate ordered and installed a new A.O.Smith heater in five hours?Amazing.The water heater was delivered within an hour and Jose customized all piping and fixtures in incredible time but properly done.So one day service didn't need second visit.Love these guys.

Prompt Service, Knowledgeable And Efficient

We've used Steve's numerous times for A/C, heating. Today it was plumbing. A rag had been put down a toilet causing a blockage. My husband is generally able to handle most plumbing tasks but was at the end of his possible solutions on this one. After assessing the situation Kevin from Steve's suggested he try to snag it with his auger from the roof vent. Within minutes, he was on the roof and bringing up just what we wanted to see! A rag never looked better! Prompt service, knowledgable and efficient. We highly recommend Steve's.

Consistently Excellent Service

We had a shower with a bad cartridge. JOSE MORALES from Steve's Plumbing looked it over and was able to install all new fixtures - without breaking any tiles or cutting the drywall in the wall behind the shower. Impressive! The work was done in a timely manner and looks absolutely beautiful. Thanks, Jose, and thank you, Steve's Plumbing, for excellent work, once again. We have had consistently excellent service from Steve's.

Easy To Communicate With

Great service! I appreciate James, Noah, and Louis's great service! They worked efficiently and easy to communicate with them. I highly recommend them and this company!

I Highly Recommend This Company

I called in to schedule service for my backed up toilet and was able to schedule same day service. Luckily, I was able to clear the toilet myself, but I am grateful for the communication from both the ladies in the office, Julie and Jen, because they walked me through and made me comfortable through a stressful situation. I highly recommend this company. When I cancelled service, they were very understanding.

Real Customer Service…Call Steve’s

If you need plumbing services, call Steve's Five Star Service...period. I'm "old school," having spent 40+ years as a chemist in the technical services arena, dealing with the biggest food companies, both domestic and international, in the industry before retiring four years ago. I'm here to say Steve's Five Star Service lives up to its name. If you want a service technician who will bend over backwards to see that you get what you pay for, ask for Anthony Lane. He recently resolved a water heater issue that resulted in the need for replacement...over the weekend! The Rheem unit still had about 6 months left on the warranty. Anthony not only helped with picking up a replacement at a local Home Depot, did a totally professional job in replacing the unit, he also led interference with Rheem's Customer Service Dept that put ALL of the exchange burden on me, the customer. He also led interference for me at Home Depot, making sure the replacement was the one I needed. He was totally professional in the many calls he made to Rheem to get the replacement, something I failed in short order, in the one time I talked to them. Rheem was totally uncooperative with me, as far as I'm concerned. Anthony, on the other hand, was able to cut through the barriers thrown up by Rheem and get the job done. If you're looking for real customer service, where the two words are not mutually exclusive, call Steve's. You will get what you pay for, and then some.

Polite And Considerate

Steve's Plumbing was recommended by a friend who had a great experience with them. We called them out because we had slab leak on the back patio. They came out promptly, had the leak detector guy find the exact location of the leak, and did the repairs the next day. Martin Brody was the technician who handled the repairs. He quoted us a fair price, showed up on time, finished the job as promised and cleaned up everything. And he was polite and considerate. We plan to have them out again in a few months for another plumbing job.

Awesome Customer Service

Excellently service and awesome customer service. John was able to fix the ac/heater system right away.

Clean, Friendly

I usually try and do my own house work and this time was no different. That is until I found myself over my head on a busted copper pipe. After 5 trips to the home depot and many YouTube videos. I found that I needed to call someone. The original Steve's were here on Yelp. Provided a response and came out in under an hour. Martin Brody is the name of the service tech and what a great job he did. Clean, friendly and knowledge. I will no longer hesitate or waist time trying my own repair. From now on I'm calling Martin from the beginning.

Very Knowledgeable And Polite

Had an issue with a stop valve under the sink and was wasting water. Not a job for a novice with no tools so I called Steve's since I was satisfied with previous work. It was at night so I hoped for the best. Jose the plumber came and diagnosed the problem (he saw something I had overlooked) and replaced both stop valves. Very knowledgeable and polite. He saved me from a potential disaster had I done it myself and stopped the flow of water. Thanks Jose and Steve's!

Cleaned Everything Up And Was Very Considerate

Martin came to install new bathroom faucets this morning......he was on time as usual and came in masked and ready to work. He accessed the situation and went right to work. Cleaned everything up and was very considerate of our pets...... He is very through and polite and does great work

Hire him for your plumbing needs

Great Company, Great Guys

Tremendous response to a pinhole leak at my water heater. Martin was there super promptly, assessed the problem and fixed it in lightening speed - professionally. Martin is knowledgeable talented and a true professional. I've used this company often; they ate my "go to: for all my plumbing and air conditioning needs. Great company, great guys. Martin is superb!.

Very Professional And Polite

I had Steves come out to fix my sprinklers and replace my sprinkler manifold.Martin was able to replace all my leaking pipes and install new sprinkler valves and actuators.Martin was very professional and polite.....We will highly recommend him in the future for all our plumbing needs.

Workers Have Great Personalities And Workmanship

No complaints I have enjoyed the experience of Steve's Plumbing from all the stuff they have installed the workers have great personalities and workmanship I have no problems referring them to people I know thanks Steve's.

Fair Price And Fast Service

Five Stars and that's for Omar. The professionalism he demonstrated was superb. Great face for your company. I will be recommending this company to anyone in need. When you call, you will be greeted by Jeniffer who is sweet and very efficient. Thanks so much for such a fair price and a fast service.

So Nice And Efficient

Yesterday Rick, Collin and Angel installed my new HVAC system. They did a beautiful job in a lot less time than I expected and left my house

just like it was when they came. They were so nice and efficient. This was the 4th time that I have hired Steve's and I will continue to do so in the future. You should too!!!

Donna Beech - Rialto, Ca.

Prompt, Polite And Professional

Shane came out to flush and maintain our tankless water heater. He was prompt, polite and professional. Would highly recommend him.

Steve's Five Star Service Verified Reviews